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Vera is a good listener, helps her customers solve problems, and makes product suggestions that meet their needs. Last year she received the Associate of the Year award. Vera's experience illustrates the idea that success is- ( A; in numbers—both money earned and customers served, B; In the mind not in the job, C; determined by the desire to succeed, D; Measured by how well one does his or her job.)

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I would say D because Vera is illustrating going above the boundary to meet your customers needs and recommends products. It's not A because the statement would have implied the number she has served or money she made for the company. B is not correct because that has NOTHING to do with customer satisfaction, but with intelligence (education). Lastly, C is not correct because there's not enough information about how determined she wants to succeed.

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