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Clarifying Culture: Did Johnson clarify his values and the company’s values in his apology and with his subsequent actions? Did Johnson’s apology and follow-up actions uphold Starbucks’ mission and core values? Did he identify gaps between stated and actual values? Did Johnson’s apology help Starbucks employees figure out if their personal values align with the company’s?

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Johnson did clarify his values and the company’s values in his apology and with his follow up or other actions.

What is the case about?

Johnson was said to have clarified them of  his values and the company's values as he tendered his apology.

Mr. Johnson's apology and follow-up actions was said to be held in high regards in the area of  Starbucks mission and core values and Johnson apology is one that has helped Starbucks employees to be able to know when their personal values is in line with the company's.

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