Answer:
number 1
The buffer The Rationale, A good will attempt, and the bad news.
Number 2= Second
Number 3= False
Number 4= Who is the message intended for and How severe is the message
Number 5= Be as vague as possible
Number 6= True
Number 7= The Beds have been discounted and recalled but there will be no returns accepted or replacements OFFERED
Number 8= True
Number 9= False
Number 10= False
Number 11=True
Explanation: